According to Meta Blog, WhatsApp has already signaled its intentions to take full advantage of the economic potential in messaging, including Click-to-Message ads and other direct connection options.
Enabling more businesses on the most widely used messaging platform in the world.
On that note, Mark Zuckerberg, CEO of Meta, today made an announcement at the first-ever WhatsApp Business Summit in Brazil about a new update that would let WhatsApp users directly search for businesses in the WhatsApp UI by name or category.
As you can see in this illustration given above, users will now be able to look up businesses in a specific element that is available through the app’s search feature.
A mini-map, category filters, and verified business accounts will all be included in the search function to make it simpler for you to access the many in-app shopping alternatives.
As explained by WhatsApp:
“We’ve built business search in a way that preserves people’s privacy. What you search for is processed in a way that cannot be linked back to your account.
To start, we’re bringing the ability to search for a business to Brazil, Indonesia, Mexico, and the UK where people can find companies using our WhatsApp Business Platform. In Brazil, the search will help people find small businesses as well.”
Users are posting more updates to private DM groups and less to their social feeds.
Indeed, Zuckerberg claims that social feeds are evolving into discovery platforms, and given this, it’s possible that consumers are becoming more receptive to DM interactions from marketers.
More business discovery and payment capabilities will hasten WhatsApp’s progress along this route, which will also open up new prospects in other regions.
In other words, as Meta continues to develop its WhatsApp Business features, the WhatsApp possibility is expanding and it’s important to think about how it can fit into your brand strategy.