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WhatsApp has got new updates to keep you going while you’re on the move. The new service added to it will enable people to avail Digilocker services on WhatsApp through the MyGov Helpdesk. The Digilocker services include creating and authenticating the account and downloading important documents such as PAN card, driving license, and vehicle registration certificate, among others.

“Government under the leadership of Hon’ble Prime Minister Shri Narendra Modi has been working for “Ease of Living” through Digital India. In this context, the MyGov Helpdesk on WhatsApp is a major step to ensure governance and government services at the fingertips of citizens.”, said the release by Ministry of Electronics & IT.

MyGov Helpdesk will now offer a suite of services for integrated citizen support and efficient governance, starting with Digilocker services. The new service will enable citizens to access the following documents with ease and convenience, from the safety of their homes.

  1. PAN card
  2. Driving License
  3. CBSE Class X Passing Certificate
  4. Vehicle Registration Certificate (RC)
  5. Insurance Policy – Two Wheeler
  6. Class X Marksheet
  7. Class XII Marksheet
  8. Insurance Policy Document ( Life and Nonlife available on Digilocker

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WhatsApp users across the country can use the chatbot by simply sending ‘Namaste or Hi or Digilocker’ to the WhatsApp number +91 9013151515.

Since its launch in March 2020, the MyGov Helpdesk (earlier known as MyGov Corona Helpdesk) on WhatsApp has served as a critical instrument in fighting the Covid-19 pandemic. So far over 80 million people have reached out to the helpdesk, over 33 million vaccine certificates have been downloaded, and millions of vaccination appointments have been booked across the country.

With new additions like Digilocker, the MyGov chatbot on WhatsApp aims to build a comprehensive administrative support system for citizens to access resources and essential services that are digitally inclusive.

Offering Digilocker services on the MyGov Helpdesk is a progression and a step towards providing citizens with simplified access to essential services via WhatsApp’s easy and accessible platform. With almost 100 Million+ people already registered on Digilocker and 5 Billion+ documents issued to date, the service on WhatsApp will digitally empower millions by helping them access authentic documents and information, right from within their phones, reported the Press Release.